Tampa, FL 33634

Posted: 12/19/18 Industry: Industrial Job Number: 68751

Dispatcher in the Service Department.

This position reports to the Technical Support and Dispatch Manager.


Deliver world class customer service while interacting with the customer via phone/email. Will assist with the flow of service work through the service department in a professional and timely manner. Perform administrative duties that are assigned by the Dispatch Manager.

Essential Duties and Responsibilities include the following

Answer any customer questions via phone/email with a high level of professionalism and a sense of urgency.

Open service tickets for incoming requests

Provide accurate information to field employees through phone, e-mail, outlook calendar, and dispatch tool.

Probe general service and dispatch email boxes throughout the day and respond with a sense of urgency

Create a "clean" order that is ready to be dispatchable and has all the pertinent information the Field Engineer will need to be successful.

Collaborate with other dispatchers/customer service reps, RSM's and other service personnel to meet the needs of our customers

Prepare estimates when required.

Closeout ESR's in Sales Logix once FE submits

Document every customer interaction

Providing timely follow-up for open service requests

Complete any assigned e-learnings

Data cleansing tasks

Administrative duties

Assist Schedulers' with their day to day activities

Primary People Contact:

External Customers

Interdepartmental Personnel

Field Service Engineers

Service managers

Knowledge, Skills, Attitude:

Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude

Must be organized, efficient, detail-oriented, innovative and effective problem-solver

Ability to work independently or with a team.

Exceptional communication skills, written and verbal, as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors

Experience with computerized office systems and software (i.E., Microsoft Office Suite, Microsoft Outlook, Syteline, and Sales Logix)

Maintain a professional appearance along with a clean work area.

Ability to work overtime as needed

Other duties as assigned

Required Skills:

High School Diploma or equivalent

College degree preferred

2 yrs. Related experience in a customer service/administration position preferred
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